FAQ for Direct Primary Care
THIS IS TOO GOOD TO BE TRUE; IS THIS A SCAM?
We understand it is hard to believe that such a win-win solution does exist. We promise that we are real and to prove it, you can come meet Dr. Lee in person for a free initial meeting to determine whether Hope Family Medicine is a good fit for you. The pricing is transparent and there are no hidden fees or obligation.
CAN I JOIN IF I HAVE EXISTING MEDICAL PROBLEMS?
Of course. One of the main reasons people come to the doctor is to manage chronic conditions. Hope family medicine is here to help manage your ongoing medical problems and hopefully resolve some of them so that you have less need for office visits and stay healthier! You will never be charged more due to your conditions and in fact this is a great place for you to come and invest some time into resolving or managing your chronic health condition(s).
CAN I STILL USE MY INSURANCE?
Your insurance will still be necessary for specialists and to have certain tests and procedures done and certainly for hospitalizations or surgeries if necessary. Our aim is to keep you healthy to avoid the need for all of these things, but your insurance will still cover you when necessary. Most insurances, except HMO policies, will cover tests, consultations and procedures ordered by out of network providers. Sometimes, using insurance for radiology will be necessary but interestingly, cash pay prices may actually be cheaper than your insurance co-pay!
ARE THERE ANY CONTRACTS OR COMMITMENT?
Yes. There is an agreement signed by both parties, but no commitment or obligation. You may cancel anytime. You will have to pay enrollment fee again to re-join. And also you will be placed on the waiting list to re-join.
WHAT IS YOUR POLICY ON CONTROLLED SUBSTANCES?
Dr. Lee believes that there are many good alternatives to narcotics (Vicodin, Percocet, Oxycontin) and benzodiazepines (Xanax, Valium) and is extremely sparing in their use. He will not manage chronic pain with narcotics and will refer patients as necessary for pain management. He does not treat anxiety with benzodiazepines and will refer for psychiatric evaluation and treatment as necessary.
WHAT HAPPENS IF I’M ON VACATION AND I GET SICK?
The benefit of having a practice that does not depend on insurance reimbursement is that we can take care of situations like this with ease. Many conditions can be diagnosed and treated with e-visits including video chat, email, text and more. We are able to locate a pharmacy and are happy to treat conditions that are appropriate for phone treatment.
- Monday 8:30 AM - 5:30 PM
- Tuesday 8:30 AM - 5:30 PM
- Wednesday 8:30 AM - 5:30 PM
- Thursday 8:30 AM - 5:30 PM
- Friday 8:30 AM - 5:30 PM
- Saturday Close
- Sunday Close